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Policies


The Big Simple Rules 

  • Speed limit is 5 mph. Kids are playing!
  • Pets are welcome. Do not leave them unattended, so they will not bark. Pets must be on a leash at all times outside of RV, cabins, apartments or 4K View. Owners are responsible for cleaning up after their pets. 
  • One RV per site. Overflow parking for extra vehicles is available. First-come first-served until the lot is full.
  • No tent camping allowed in any site.
  • Two fish limit per guest, per day, catch and keep only. Do not release any fish. Always clean fish at your site and dispose of guts in the locking dumpsters, NOT in the pond.
  • Office hours vary according to season. Most of the year they are Mon - Sat 9am to 5pm, with extended hours in the summer. Call us at (575) 754-2293.  Our white towels are only for indoor bathroom use: your credit card on file will be charged in the event of undue soiling or stains.
  • Fires are allowed in fire rings only and must be extinguished every time you leave your site. No moving the fire rings. No fires on the day of departure.
  • Quiet hours are from 10 pm to 8 am. Check-out is 10 am. If you need to check out later than 10:00 am, notify the office no later than 9:00 am of your departure day. (dependent upon site/structure availability and housekeeping). Relax and enjoy. Love your neighbors, and be kind. 
  • Walking through others RV sites is NOT permitted. Please be courteous walk around!

Thank you for helping us take care of the mountain by abiding by our "leave no trace" policies, so the next generation may benefit from this beautiful place.
  DISCLAIMER 4k Red River properties are privately owned. We reserve the right to refuse service to anyone and will not be responsible for accidents and injury to our guests or for loss of money or valuables of any kind. Mountain conditions exist and can include river level restrictions, site location changes*, power outages, and intermittent internet outages. (While we do provide WiFi in specific areas of the campsite and office area, it is not guaranteed. WiFi is not intended for streaming or gaming of any kind.)  * We attempt to honor all site requests but we must maximize space in the park, especially during our short peak season. We guarantee site TYPE, but we cannot guarantee specific site number(s) to any guest. If you have questions, please contact us at any time: Call us at (575) 754-2293 or email us at lodging@4kredriver.com ------------------------------------------------------------------------------------------------------------------- The Fine Print PAYMENT, REFUNDS & CANCELLATION All reservations are bound by these policies. A deposit of 20% is required when making your reservation. Payment of any balance is due upon check-in. Credit cards or cash are accepted. You may check in as early as 2 pm. Check-out time is 10 am.  There are no refunds for late arrivals or early departures. 
Your reservation is made for the exact length of stay and number of persons as stated, including children age 5 and over. There is no charge for children under age 5. The base rate is for either a 2 or 4-person occupancy depending upon the type of property/site. There is a maximum of 6 people per RV site. There is also an additional charge per person for each night's stay of $7.50. Structures (apartments, cabins, and houses) have a set price and occupancy limit, from 2-10 people.

If you must cancel your reservation, we will refund 80% of your deposit if we are notified at least 30 days ahead of your arrival (we keep a 20% handling charge). No refund will be issued if we are notified less than 30 days prior to your arrival. All cancelled reservations must be in writing, by fax, email and/or verbal telephone notification. This policy applies to NON-HOLIDAYS only!
Seasonal Stays (a 4-and-a-half-month stay beginning June 1 and ending Columbus Day Monday): A non-refundable payment deposit of $350 is required when making your reservation. $2,000 is due February 1, and the remainder upon check-in. If you must cancel your seasonal stay, we will refund 80% of your deposit if we are notified at least 30 days ahead of your arrival on June 1 (we keep a 20% handling charge). No refund will be issued if we are notified less than 30 days prior to your arrival. All cancelled reservations must be in writing, by fax, email and/or verbal telephone notification.

HOLIDAYS
Reservations for these holidays and special event times must be made and paid in full at the time of booking:
* the week of Memorial Day,
* the second and third week of March,
* the week of the 4th of July,
* the week of Labor Day,
* the week of Thanksgiving,
* the week of Christmas,
* the week of New Year's,
* or during Special Events.
Holiday Bookings are NON-REFUNDABLE when booked. 
When booking online, we will collect a 20% deposit and then charge your card on file for the remainder of your balance within 24-48 hours.

REFUNDS No refunds for late arrivals, early departures, adverse weather, global incidents or national heath crises. No refunds for holiday or special event reservations. See refund policy on seasonal stays above.
Allow up to 30 days for your refund to be processed after notification.


CHANGES TO YOUR RESERVATION We are happy to assist you with reservation changes at any time. If changes are made 30 days or more from the date of your arrival that result in a reduction in the number of days of your planned stay, you are NOT responsible for the removed day(s). If you are within 30 days of your arrival and reduce the days of your stay, you ARE responsible for the removed days(s). Special Events and holidays reservations are non-refundable.

If you would like to extend your stay while already on-site, renew your site reservation by 9:00 am on your scheduled departure day at the office. This is subject to site availability.  

CHECK-IN and CHECK-OUT

Check-in is 2:00 pm and Check-out is 10:00 am. If you need to check out later than 10:00 am, notify the office by 9:00 am of that day to schedule a late check-out and pay fee (dependent upon site/structure availability and housekeeping).

AFTER HOURS CHECK-IN 
When the office has closed, we will place your reservation packet inside the box next to the office front door. You will need to check in at the office no later than 9:30 am the following morning. If at all possible, call ahead to let us know what time you expect to arrive.

SECURITY DAMAGE DEPOSIT, DAMAGES or FURTHER FEES
We keep your credit card number on file in case damage occurs or conditions as described in any of these five circumstances occurs. We reserve the right to charge costs to your credit card.
  • Items missing or damaged from our apartments, cabins, 4K View, or RV sites - replacement cost.
  • No smoking in any of our structures  (apartments, cabins, 4K View, bathrooms, laundry). Violation of this policy will incur a fee of $200.00. Smoking includes tobacco, cannabis, and e-cigs.
  • Violation of our occupancy limit for the structure or site rented - in this case you may be asked to leave or you may incur a fee. Avoid this by letting us know if others are joining your group.
  • Guests who leave structures (apartments, cabins, 4K View) unreasonably dirty and requiring extensive additional cleaning will be charged a $50.00 fee.
  • Pet Fee: $45 (1st pet), $25 (2nd pet) limit 2 pets in apartments, cabins, 4K View, if you let us know in advance. If you do not declare the fact of your pet's presence, we charge a $100 fee.

 CLEANING FEES
* 4K View: $180
* River Ranch Cabins and Apartments: cleaning fees are included in the price
VISITORS POLICY
All visitors must check in at the office to get a vehicle tag, which must be visible at all times. We have overflow parking for visitors. No visitors are allowed during Memorial Day week.

PET POLICY Pets are not allowed in any public buildings; only in rental structures (apartments, cabins, 4K View). Notify us in advance if you are bringing pets. Two pets per structure is the maximum limit - pet fee applies. Do not leave pets unattended. Pets are allowed in RV sites if kept quiet and if they are leashed at all times when outside of your RV. No more than three pets per RV site. No restrictions on size or breed. Owners are responsible for cleaning up after their pets. If you do not declare the fact of your pet's presence, we charge a $100 fee.
CAMPFIRES Fire pits are provided for each reservation. Fires are allowed in fire rings only and must be extinguished anytime you leave your site. Please do NOT move fire rings. Unless the Forest Service or Town of Red River declares any fire restrictions, you may use charcoal grills, propane fire pits, and wood pellet grills. Gathering of firewood is prohibited - firewood can be purchased in the camp store. Abide by fire bans if restrictions are in place. VEHICLES, PARKING & SITE RESTRICTIONS The speed limit within the park is 5 mph and is strictly enforced for the safety and well-being of our guests.   An RV site includes the RV plus 1 vehicle or trailer. No more than 3 vehicles (including trailers) are allowed on a site at any time. We provide overflow parking for ROV vehicles and trailers on a first-come first-served basis. Once it is full, you will need to take extra vehicles to municipal parking in Red River - bring a hitch lock.

One RV per camp site. No tents are allowed anywhere in the campground. Outdoor gazebos are allowed, however, as long as they do not interfere with your neighbor's site. Be advised that these must be tied down securely, as we have strong winds in the park. You may not set up appliances such as freezers and refrigerators on your site. Your RV nor any of your vehicles may be washed with water while in your site.
ROVs Riding ROVs of any sort is strictly prohibited in our RV Park. You may drive your ROV up to the park entrance and back to your site only. All drivers must be at least 16 years of age and have a valid driver's license. A learner's permit of any type shall not be valid for the purpose of this ordinance.
See town policies here.

GARBAGE Please bag and dispose of your garbage in the provided dumpsters throughout the park. We have multiple dumpsters throughout the park. Do NOT leave trash bags on or beside a dumpster if it is full. Take it to another dumpster. Do not leave any trash outside, as we occasionally have visits from bears and other animals. Follow our "no trace" policies, and take care of the mountain! This is BEAR COUNTRY!

LAUNDRY FACILITY Our laundry facility, located on the west end of the park, is seasonal, open May through October 14. It is open 24 hours. It is closed October 15 to April 30. SHOWER HOUSE & RESTROOMS 
We have seasonal facilities that are also located at the west end of the park and are open 24 hours, May through October. We have two year round bathrooms with shower that are in between the office and apartments.

FISHING No catch and release, please! Each paying guest is permitted to catch and keep two fish per day in our stocked trout pond! Fishing in the Red River is permitted with a New Mexico fishing license, subject to seasonal limits as decided by New Mexico fishing rules and limits. Clean your fish and dispose of waste by wrapping in bags and placing in dumpster - do not put guts back into the pond or river. WiFi We are pleased to provide wireless internet service during your stay at our park, however, it is not guaranteed. Mountain conditions exist, including periodic WiFi and power outages. The WiFi system is intended for email, browsing, reservations, secure banking and online purchases. Peer-to-peer usages, tethering, streaming and wireless gaming are not allowed. Internet connection sharing is not allowed.
MAIL DELIVERY The US Postal Service (USPS) does not deliver or pick up mail at our street location. If you need mail sent, use: Your Name ℅ General Delivery
120 W. Main St.
Red River, NM. 87558 All guests are required to READ AND COMPLY WITH ALL CAMPGROUND RULES, POLICIES, AND REGULATIONS AS STATED HEREIN, AS POSTED IN THE OFFICE AND/OR ON THE GROUNDS.